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Effective date: July 2026

 

Prime Cleaning Services LLC operates the website www.primecleaning.co and provides residential and commercial cleaning services in Columbus, Ohio and surrounding areas. This Privacy Policy explains what personal information we collect from visitors and customers, how we use it, and the choices you have.

 

By using our Site or submitting a request through our forms, you agree to the terms of this Privacy Policy.


1. Information We Collect

When you request a free quote, contact us, or apply for a job through our Site, we may collect the following personal information:

  • Full name

  • Home or service address

  • Email address

  • Phone number

  • Details about the service(s) you're interested in (residential cleaning, Airbnb turnover, commercial cleaning)

  • How you heard about us (Facebook, Instagram, Google, referral)

  • Any additional notes or messages you provide about your cleaning needs

  • If you apply through our "Join Our Team" page: your resume, work history, and any other information you choose to submit

 

We also automatically collect certain technical information when you browse our Site, such as your IP address, browser type, device information, pages visited, and how you interact with the Site. This is collected through cookies and tracking tools like Google Tag Manager and Wix's built-in analytics.

 

If you arrive at our Site by clicking on one of our ads (for example, on Meta/Facebook, Instagram, or Google), we may also receive information about that visit through advertising pixels and conversion tracking tools, as described in Section 6 below.
 

2. How We Collect Information

We collect personal information when you:

  • Fill out our "Get Your Free Quote" form

  • Contact us by phone, email, or through the Contact Us page

  • Apply for a position through our "Join Our Team" page

  • Browse our Site (automatically, via cookies and similar technologies)

  • Click on one of our online ads and visit our Site
     

3. How We Use Your Information

We use the information we collect to:

  1. Respond to your quote requests and schedule cleaning services

  2. Communicate with you about your service, appointments, and any questions you have

  3. Send you marketing communications, promotions, or updates about Prime Cleaning (you may opt out at any time)

  4. Evaluate job applications submitted through our Site

  5. Measure and improve the performance of our online ads

  6. Improve our Site, services, and customer experience

  7. Comply with applicable laws and regulations
     

4. How We Store, Use, and Share Your Information

Our Site is hosted on the Wix.com platform, and information you submit may be stored on Wix's secure servers. Wix maintains its own security and privacy practices for the infrastructure it provides.

We may also share your information with third-party marketing and customer relationship management (CRM) tools that we use to manage quote requests, follow up with customers, and send communications, as well as with advertising platforms (such as Meta/Facebook and Google) to measure ad performance and reach customers with relevant ads. We do not sell your personal information to third parties.

We may disclose your information if required to do so by law or in response to valid legal requests.
 

5. Communication Preferences and Consent

By providing your phone number and email address, you consent to be contacted by Prime Cleaning Services LLC by phone call, text message (SMS), and email regarding your quote request, service scheduling, and related updates, as well as promotional offers.

You can opt out of communications at any time:

 

  • Phone calls and text messages: contact us directly to be removed from our contact list.

  • Emails: use the unsubscribe link included in our emails.
     

6. Cookies and Advertising Technologies

Our Site uses cookies and similar tracking tools — including Google Tag Manager, Wix Analytics, and advertising pixels from platforms like Meta (Facebook/Instagram) and Google Ads — to understand how visitors use our Site, measure the performance of our advertising campaigns, and show relevant ads to people who have previously visited our Site (retargeting).

These tools may collect information such as pages visited, time spent on the Site, referral source, and which ad you clicked to reach us.

You can control or disable cookies through your browser settings. Please note that some parts of the Site may not function properly if cookies are disabled. Third-party tools we use may have their own privacy practices, which are not covered by this policy.
 

7. Children's Privacy

Our Site and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us using the information in Section 10 so we can remove it.
 

8. Your Choices and Rights

You may:

  • Ask us to access, correct, or delete the personal information we have collected about you

  • Opt out of marketing communications at any time (see Section 5 for details)

  • Decline to provide certain information, though this may limit our ability to respond to your quote request or service inquiry

To exercise any of these choices, contact us using the information in Section 10 below.
 

9. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, respond to your requests, maintain business records, and comply with legal obligations.
 

10. Security

We take appropriate measures to help protect your personal information, including relying on the security infrastructure provided by Wix.com. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
 

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this page periodically.
 

12. Contact Us

If you have questions about this Privacy Policy or want to access, correct, or delete your personal information, please contact us:

Prime Cleaning Services LLC 705 Lakeview Plaza Blvd, Suite L Worthington, OH 43085, United States Phone: (614) 401-7197 Email: primecleaning@primecleaning.co
 

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